The Christienne Fallsview Spa is located on the 14th floor of the Sheraton on the Falls Hotel. It provides a full menu of Spa treatment services and exceptional views of nature’s greatest wonder. Floor to ceiling windows provide the inspiring view making this a Premier environment with a dedicated team of professionals.
- Exceed guest service expectations while maximizing potential hotel and resort-wide services/revenue.
- Enthusiastically greet and welcome guests at each instance.
- Assist in resolving guest concerns in an urgent and courteous manner.
- Restock and take inventory of supplies.
- Provide a high standard of customer service.
- Other duties as assigned
Experience: 2+ years’ experience in a spa environment
Education: Graduate certificate from an Accredited Aesthetic program
- Must be proficient with Relaxation Massage, Facials, Manicures, Pedicures and Body Treatments
- Previous demonstrated knowledge and conversational ability in order to up sell service opportunity within spa as well as to encourage both cross-promotion/sales of related company services/activities/products across the complex, and to increase guest satisfaction
- Ability to quickly respond to changing work volume; high energy level/speed
- Ability to work independently with minimal supervision
- Ability to work safely and in compliance with all health, safety, and sanitation standards
- Must be able to stand and exert well-paced mobility.
- Must be able to work evening shifts including weekends and holidays