Position: Bellperson

Location: Crowne Plaza

Department: Front Desk


Why work for Canadian Niagara Hotels as a Bellperson?

We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.


Bellperson Responsibilities:

  • Providing excellence in guest service and acting as an enthusiastic liaison between the hotel, our guests and tour clients
  • Willingness to offer services and respond to guest requests and concerns in a helpful, personal, prompt and courteous manner
  • Facilitating a smooth and efficient check-in and check-out of guests
  • Being an ambassador to the Hotel by welcoming all arriving guests and wholeheartedly thanking departing guests for staying with us
  • Communicating and developing relationships with all supporting departments, supporting other Front Office functions including Reception and any other duties as assigned


What you’ll need as a Bellperson:

Experience: 1 year experience in a hotel environment preferred

Education: Secondary School Graduate Diploma

Other Qualifications:

  • Demonstrated perpetual cheerfulness and extroversion in order to host/entertain each guest, modifying personal delivery as appropriate to different types of guests’ needs, interests, and desires (adults, children, couples, cultural, etc.)
  • Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters
  • Ability to meet the physical requirements of the job, particularly regularly lifting and/or carrying of guest baggage (i.e., lift up to 50 lbs.)
  • Takes initiative and provides friendly and proactive customer service while supporting their colleagues

Job Application

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