FIT Reservations Agent

Overview

Why Work For Canadian Niagara Hotels?
We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.

Responsibilities

Reporting to the Supervisor of Reservations, this position is the expert on FIT reservations for Falls Avenue Resort.

Duties include but are not limited to handling and booking all FAR FIT reservations, resolving issues pertaining to bookings, allotment concerns and addressing any other concerns that may arise.

The FIT Agent will work closely with our FIT Guests, FIT Clients and internal departments including Revenue and Group Sales. Setting up proper billing accounts, keeping current with new FIT contracts, and forwarding new sales leads appropriately.

Qualifications

The successful candidate will possess the following:

  • Prior CNH Reservation Agent experience.

  • Ability to Multi-task and Problem Solve within the scope of the job.

  • Excellent and accurate keyboarding skills.

  • Excellent eye for detail.

  • Excellent communication skills and professionalism when dealing with guests, both internal and external via voice or email channels.

  • Excellent customer service skills, sound knowledge of business and services.

  • Excellent organizational and time management skills along with the ability to work under pressure.

  • Ability to work independently with minimal supervision as well as cooperatively within the CNH team.

  • Knowledge of the FIT process, Word, and Excel is an asset.