Group Housing Coordinator – Group Sales

Overview

Why Work For Canadian Niagara Hotels?
We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.

Responsibilities

 

  • Accountability to business results, our customers/guests, the team, and internal practices
  • Offering engaging, prompt, accurate and professional service to both internal and external clients
  • Accurate preparation of reports, file maintenance, contracts and correspondence
  • Accurate preparation and distribution of client files to prepare for Group arrivals
  • Accommodate inquiries by checking availability including systemic and reporting methods
  • Increase revenue with up-selling and cross-selling all business units
  • Drive guest loyalty through excellent customer service ensuring repeated business and revenue
  • Communicate customer needs and proactively resolve complaints independently
  • Maintain knowledge of Canadian Niagara Hotels’ products and services
  • Other duties as assigned

Qualifications

Experience: 1+ years’ experience in an administrative role preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

  • 1+ years’ experience in a hospitality or customer service related field
  • Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
  • Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, CI/TY or Delphi) preferred
  • Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
  • Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, quality awareness, and outstanding attention to detail and accuracy
  • Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
  • Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
  • Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
  • Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
  • Ability to work in a fast paced, high volume environment and respond quickly to changing needs
  • Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue