Guest Service Agent – Crowne Plaza Hotel


Why Work For Canadian Niagara Hotels?
We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.


  • Enthusiastically greet and welcome guests at each instance
  • Verify and confirming guest reservation, address, and credit card information, and expected service needs and expectations
  • Process payment for all guests’ accounts both at the time of registration and at checkout
  • Maintain a house bank and making a personal deposit and accurate report of receipts daily
  • Cash cheques and exchange currency for guests in accordance with hotel policy
  • Issue keys to and control safety deposit boxes
  • Post miscellaneous guest charges to individual guest folios as requested
  • Assist in resolving guest concerns in an urgent and courteous manner
  • Other duties as assigned


Experience: 1+ years’ of Guest Service/Customer Service experience in the Hotel Industry preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

    • Excellent interpersonal and communication skills when dealing with guests both internally and externally
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Demonstrate professional telephone manners
    • Outstanding attention to detail
    • Excellent organizational and time management skills and the ability to work under pressure
    • Ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
    • Ability to quickly respond to changing work volume with high-energy level and speed
    • Galaxy (Sheraton on the Falls; Skyline Inn) or Opera (Crowne Plaza) knowledge preferred
    • Must be able to work all shifts including evenings, weekends and holidays