Guest Service Agent – Fallsview Indoor Waterpark


Why Work For Canadian Niagara Hotels?
We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.


  • Greet and welcome guests upon arrival
  • Payment processing for all guests’ and posting miscellaneous charges as requested.
  • Issuing key to lockers
  • Other duties as assigned


Experience: 1+ years’ of Customer Service experience

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

    • Excellent interpersonal and communication skills when dealing with guests both internally and externally
    • Demonstrate professional telephone manners
    • Excellent organizational and time management skills and the ability to work under pressure
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • Must be able to stand and exert well-paced mobility
    • Provide a high standard of customer service
    • Attention to detail
    • Must be able to work all shifts including weekends and holidays