Guest Service Agent – Sheraton on the Falls


Why work for Canadian Niagara Hotels as a Guest Service Agent?

As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world. We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest.


Guest Service Agent Responsibilities:

  • Enthusiastically greet and welcome guests at each instance
  • Verify and confirming guest reservation, address, and credit card information, and expected service needs and expectations
  • Process payment for all guests’ accounts both at the time of registration and at checkout
  • Maintain a house bank and making a personal deposit and accurate report of receipts daily
  • Cash cheques and exchange currency for guests in accordance with hotel policy
  • Issue keys to and control safety deposit boxes
  • Post miscellaneous guest charges to individual guest folios as requested
  • Assist in resolving guest concerns in an urgent and courteous manner
  • Other duties as assigned


What you’ll need as a Guest Service Agent:

Experience: 1+ years’ of Guest Service/Customer Service experience in the Hotel Industry preferred

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

  • Excellent interpersonal and communication skills when dealing with guests both internally and externally
  • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Employ persuasion and influence to initiate and/or resolve matters
  • Demonstrate professional telephone manners
  • Outstanding attention to detail
  • Excellent organizational and time management skills and the ability to work under pressure
  • Ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
  • Ability to quickly respond to changing work volume with high-energy level and speed
  • Galaxy (Sheraton on the Falls; Skyline Inn) or Opera (Crowne Plaza) knowledge preferred
  • Must be able to work all shifts including evenings, weekends and holidays