Guest Service Manager – Skyline Hotel


Why work for Canadian Niagara Hotels as a Guest Service Manager?

We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.


  • Responsible for the management of the Front Office team including Supervisors and Guest Service Agents
  • Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
  • Reviewing Marriott’s Guest Satisfaction Survey metrics while constantly finding ways to maintain positive scores, while improving in areas that require it
  • Ensure departmental results are achieved in accordance with objectives, performance, and quality standards established by the company
  • Work closely with the Revenue team in order to properly meet occupancy and ADR goals
  • Work closely with the Conference Services department to ensure a seamless experience for our conference guests
  • Assist with administrative support as necessary
  • Other duties as assigned


Experience: 2 Years in Guest Service Management role at a 4 Diamond/5 Star Hotel

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

  • Ability to work under pressure and manage simultaneous tasks
  • Demonstrate a professional attitude in every aspect of the position
  • Strong leadership and coaching skills

Similar Job Keywords:

Front Desk Manager
Customer Service Manager
Reception Manager