Guest Service Operator

Overview

Position: Guest Service Operator

Location: Falls Avenue Resort

Department: Reservations

 

Why work for Canadian Niagara Hotels as a Guest Service Operator?

Guest Service Operators receive a wage of $15.00/hour. As a part of Canadian Niagara Hotels you’ll be part of a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. We also offer full medical and dental benefits to eligible full-time associates. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.

Responsibilities

Guest Service Operator Responsibilities:

  • Answering all calls and connecting calls as required
  • Coordinating all paging, taking messages, monitoring alarm panels, coordinating wake-up calls, and answering general inquiries
  • Logging maintenance calls
  • Other duties as assigned

Qualifications

What you’ll need as a Guest Service Operator:

Experience: 1+ years’ customer service experience preferred

Education: Secondary School Graduate Diploma preferred

Other Qualifications:

  • Ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Employ persuasion and influence to initiate and/or resolve matters
  • Excellent interpersonal skills
  • Demonstrate professional telephone manners
  • Ability to work independently with minimal supervision as well as cooperatively within a team setting
  • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
  • Must be able to work all shifts including evenings, weekends and holidays

Job Application

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