Guest Service Supervisor – Fallsview Waterpark


Position: Guest Service Supervisor

Location: Fallsview Indoor Waterpark

Department: Attractions


Why work for Canadian Niagara Hotels as a Guest Service Supervisor?

As a part of Canadian Niagara Hotels you’ll be part of a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. We also offer full medical and dental benefits to eligible full-time associates. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.


Guest Service Supervisor Responsibilities:

  • Answer all calls and connect calls as required
  • Coordinate all paging, taking messages, monitor alarm panels
  • Answer general inquiries
  • Log maintenance calls
  • Other duties as assigned


What you’ll need as a Guest Service Supervisor:

Experience: 1+ years’ relevant supervisory experience preferred

Education: Post-Secondary education in a related field preferred

Other Qualifications:

  • Ability to work independently with minimal supervision
  • Excellent organizational and time management skills
  • Leadership skills
  • Ability to employ persuasion and influence to initiate and/or resolve matters
  • Excellent interpersonal and communication skills
  • Must be able to work all shifts including days, evenings, weekends and holidays

Job Application

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