Reservation Sales Agent


Why work for Canadian Niagara Hotels as a Reservation Sales Agent?

As a part of Canadian Niagara Hotels you’ll be part of a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. We also offer full medical and dental benefits to eligible full-time associates. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.

This position features full-time hours, a $15/hr starting wage, sales incentives and benefit eligibility.


Responsibilities Include:

  • Make, confirm and cancel reservations over the telephone

  • Market and up-sell our products and services

  • Close the sale following established standards and call chronology

  • Provide accurate information to potential customers

  • Drive guest loyalty through excellent customer service throughout the reservation process, ensuring repeated business and revenue

  • Other duties as assigned




What you’ll need as a Reservation Sales Agent:

Experience: 1+ years’ customer service experience preferred

Education: Secondary School Graduate Diploma preferred

Other Qualifications:

  • **Must be available to work all shifts including evenings, weekends and holidays**

  • Working knowledge of Lightspeed, Opera, or Marsha is an asset

  • Demonstrate motivation for sales including strong sales and closing ability

  • Excellent interpersonal and communication skills when dealing with guests and employees

  • Excellent problem-solving and decision-making skills

  • Excellent keyboarding/data inputting skills

  • Excellent attention to detail

  • Ability to work independently with minimal supervision as well as cooperatively within a team setting