Why work for Canadian Niagara Hotels as a Reservation Sales Agent?
As a part of Canadian Niagara Hotels you’ll be part of a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. We also offer full medical and dental benefits to eligible full-time associates. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.
This position features full-time hours, a $15/hr starting wage, sales incentives and benefit eligibility.
Make, confirm and cancel reservations over the telephone
Market and up-sell our products and services
Close the sale following established standards and call chronology
Provide accurate information to potential customers
Drive guest loyalty through excellent customer service throughout the reservation process, ensuring repeated business and revenue
Other duties as assigned
What you’ll need as a Reservation Sales Agent:
Experience: 1+ years’ customer service experience preferred
Education: Secondary School Graduate Diploma preferred
**Must be available to work all shifts including evenings, weekends and holidays**
Working knowledge of Lightspeed, Opera, or Marsha is an asset
Demonstrate motivation for sales including strong sales and closing ability
Excellent interpersonal and communication skills when dealing with guests and employees
Excellent problem-solving and decision-making skills
Excellent keyboarding/data inputting skills
Excellent attention to detail
Ability to work independently with minimal supervision as well as cooperatively within a team setting