Retail Supervisor


Why Work For Canadian Niagara Hotels?
We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest. As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world.


Retail Supervisor Responsibilities:

  • Enthusiastically welcome and greet guests
  • Delegate tasks to Retail Sales Associates
  • Ensure daily sales targets are being met
  • Provide assistance to Hershey/Always Refreshing Soda Shop when required
  • Provide product information, selection, suggestion and sales
  • End of day billing and payment settlement
  • Maintaining public health, sanitation and proactive health and safety standards
  • Complete inventory and restock sections and supplies
  • Other duties as assigned


What you’ll need as a Retail Supervisor:

Experience: 1+ years’ supervisor experience required, preferably in a retail work environment

Education: Secondary School Graduate Diploma preferred

Other Qualifications:

  • Knowledge and conversational ability in order to effortlessly provide guest experience and encourage both cross-promotion/sales of related products
  • Approachable and establishes immediate credibility with guests and staff – leads all staff by example
  • Must be efficient and accurate with receiving, merchandising, product returns, POS, cash auditing and handling
  • Working knowledge of computerized Point of Sales system
  • Ability to work cooperatively within a team setting
  • Excellent interpersonal and communication skills when dealing with guests and employees both internally and externally
  • Employ persuasion and influence to initiate and/or resolve matters
  • Excellent organizational and time management skills as well as the ability to work effectively under pressure
  • Must be able to work all shifts including weekends and holidays

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.   If you would like to receive information in another format or other communications supports please send an email to or by telephone at 905-374-4446 extension 4600