Reservation Sales Agent


Position: Reservation Sales Agent

Location: Falls Avenue Resort

Department: Reservations


Why work for Canadian Niagara Hotels as a Reservation Sales Agent?

As a part of Canadian Niagara Hotels you’ll be part of a company that believes in the talent of our associates, and invests in helping them learn and grow in their career. We also offer full medical and dental benefits to eligible full-time associates. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing a luxury to each guest so they feel welcome, comfortable, and free to be themselves.


Reservation Sales Agent Responsibilities:

  • Market and up-sell our products and services
  • Close the sale following established standards and call chronology
  • Make reservations
  • Provide accurate information to potential customers
  • Drive guest loyalty through excellent customer service throughout the reservation process, ensuring repeated business and revenue
  • Other duties as assigned


What you’ll need as a Reservation Sales Agent:

Experience: 1+ years’ customer service experience preferred

Education: Secondary School Graduate Diploma preferred

Other Qualifications:

  • Working knowledge of Marsha, Lightspeed and/or Opera is an asset
  • Demonstrate motivation for sales including strong sales and closing ability
  • Excellent interpersonal and communication skills when dealing with guests and employees
  • Excellent problem-solving and decision-making skills
  • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks
  • Excellent keyboarding/data inputting skills
  • Excellent attention to detail
  • Excellent organizational and time management skills and the ability to work under pressure
  • Excellent customer service skills, sound knowledge or business and services
  • Ability to quickly respond to changing work volume with high-energy level and speed
  • Ability to work independently with minimal supervision as well as cooperatively within a team setting
  • Must be able to work all shifts including evenings, weekends and holidays

Job Application

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